Use at your own risk: WhatTheTech forum's, does not take responsibility for any outcome of following these directions. Every computer is different, so we cannot guarante the outcome. If you are apprehensive, please post a log from HijackThis in the designated forum and let us take a look and guide you to a clean system.



This is what we suggest you do before posting your HijackThis log.

First make sure you've registered so you will be able to post the results.
Please register HERE




You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

We strongly suggest you do this first.
ERUNT - Download - Homepage
This ensures we have a valid registry backup. ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore if needed. Removing modern malware infections often requires making changes to the registry, and a corrupt registry can prevent a system from booting. Compatible with Windows NT, 2000, 2003, XP, Vista, 32 & 64-bit versions.

1. Download ERUNT
2. Double-click erunt_setup.exe to run.
3. Follow the prompts and install using the default configuration (setup language, install location, shortcuts...).
4. Say No to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later.
   
5. Start ERUNT
6. Choose a location for the backup
   The default location C:\WINDOWS\ERDNT\[today's date] is preferred
   
7. The first two check boxes are ticked by default (System registry and Current user registry).
8. Press OK
9. When prompted, click YES to create a new folder.
10. Progress bars will show backup status.
11. A confirmation window will popup when complete. Click OK to close.

Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please save it to a convenient location so you can post the results.

Please do not post your logs in someone else's thread. Start a new thread by clicking on New Topic

The "Topic Title" should contain the name of the infection that you are having a problem with

Please post a new HiJackThis log and the results from theMalwarebytes' Anti-Malware scan.

Tell us if you're having any problems, and please be specific. Let us know what you've already done to fix it.

This post has been edited by LDTate: Sep 2 2008, 03:14 PM

bump

Updated May 2008