I have a 2004 emachine running Windows Xp. Since several programs stopped running, I assumed I had a virus and tried my best to remove it, but now I think the damage is done because the programs are still not responding.
Here is what happened: Norton systemworks-anitvirus won't update, resident won't turn on, won't contact website, won't run the website's virus removal tool
No search feature in Windows
No System Restore in Windows
No Microsoft Update, it won't even load the site.
No Media Player. Nothing happens from the desktop shortcut, the taskbar shortcut or the programs list.
I tried to manually remove Norton, I got most of it. There are still 3 .dll files in the Norton Folder under Program Files.
I installed AVG virus and ran it-no viruses.
Ran the Avast! virus removal tool. No virus found
I installed Avast! antivirus, did a thorough, or deep, scan and it found two worms: whale.9216. Tried sending them to the Virus Chest. Operation failed. Found the files the virus were in and deleted them.
Avast! website also suggested downloading and running Dr. Web virus removal tool CureIt! Did that. It found two .exe files for Desk Smasher. I think it was an old game, I don't know. It prompted me to delete them so I did.
Next, I downloaded latest versions of Adaware and Spybot and ran each individually and restarted, per instructions on this site. Adaware found some cookies and Spybot said all clean.
Now, my problem: I still have no Search feature, system restore, or microsoft update in windows. Most other Microsoft programs work, outlook, word, publisher.
Here is my HiJackThis log. I renamed it ABC.exe just incase the virus messes with it as well.
Please help, I don't know what to do next.
Thanks,
Clint
Logfile of HijackThis v1.99.1
Scan saved at 10:12:21 PM, on 3/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\mnmsrvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\WINDOWS\system32\S3tray2.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\Fast.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.../7_2/home.html"); (C:\Documents and Settings\Kelley\Application Data\Mozilla\Profiles\default\42ngj5ft.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Kelley\Application Data\Mozilla\Profiles\default\42ngj5ft.slt\prefs.js)
O1 - Hosts: 205.238.40.1 winmx.com
O1 - Hosts: 205.238.40.52 www.winmx.com err.winmx.com
O1 - Hosts: 205.238.40.1 cache0.winmx.com test3201.winmx.com test3205.winmx.com
O1 - Hosts: 205.238.40.2 cache1.winmx.com test3202.winmx.com test3206.winmx.com
O1 - Hosts: 82.43.224.20 cache2.winmx.com test3203.winmx.com test3207.winmx.com
O1 - Hosts: 82.204.21.111 cache3.winmx.com test3204.winmx.com test3208.winmx.com
O1 - Hosts: 205.238.40.1 c3310.z1301.winmx.com c3310.z1302.winmx.com c3310.z1303.winmx.com c3310.z1304.winmx.com c3310.z1305.winmx.com c3310.z1306.winmx.com
O1 - Hosts: 205.238.40.1 c3311.z1301.winmx.com c3311.z1302.winmx.com c3311.z1303.winmx.com c3311.z1304.winmx.com c3311.z1305.winmx.com c3311.z1306.winmx.com
O1 - Hosts: 205.238.40.1 c3312.z1301.winmx.com c3312.z1302.winmx.com c3312.z1303.winmx.com c3312.z1304.winmx.com c3312.z1305.winmx.com c3312.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3313.z1301.winmx.com c3313.z1302.winmx.com c3313.z1303.winmx.com c3313.z1304.winmx.com c3313.z1305.winmx.com c3313.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3314.z1301.winmx.com c3314.z1302.winmx.com c3314.z1303.winmx.com c3314.z1304.winmx.com c3314.z1305.winmx.com c3314.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3315.z1301.winmx.com c3315.z1302.winmx.com c3315.z1303.winmx.com c3315.z1304.winmx.com c3315.z1305.winmx.com c3315.z1306.winmx.com
O1 - Hosts: 82.43.224.20 c3316.z1301.winmx.com c3316.z1302.winmx.com c3316.z1303.winmx.com c3316.z1304.winmx.com c3316.z1305.winmx.com c3316.z1306.winmx.com
O1 - Hosts: 82.43.224.20 c3317.z1301.winmx.com c3317.z1302.winmx.com c3317.z1303.winmx.com c3317.z1304.winmx.com c3317.z1305.winmx.com c3317.z1306.winmx.com
O1 - Hosts: 82.204.21.111 c3318.z1301.winmx.com c3318.z1302.winmx.com c3318.z1303.winmx.com c3318.z1304.winmx.com c3318.z1305.winmx.com c3318.z1306.winmx.com
O1 - Hosts: 82.204.21.111 c3319.z1301.winmx.com c3319.z1302.winmx.com c3319.z1303.winmx.com c3319.z1304.winmx.com c3319.z1305.winmx.com c3319.z1306.winmx.com
O1 - Hosts: 205.238.40.1 c3520.z1301.winmx.com c3520.z1302.winmx.com c3520.z1303.winmx.com c3520.z1304.winmx.com c3520.z1305.winmx.com c3520.z1306.winmx.com
O1 - Hosts: 205.238.40.1 c3521.z1301.winmx.com c3521.z1302.winmx.com c3521.z1303.winmx.com c3521.z1304.winmx.com c3521.z1305.winmx.com c3521.z1306.winmx.com
O1 - Hosts: 205.238.40.1 c3522.z1301.winmx.com c3522.z1302.winmx.com c3522.z1303.winmx.com c3522.z1304.winmx.com c3522.z1305.winmx.com c3522.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3523.z1301.winmx.com c3523.z1302.winmx.com c3523.z1303.winmx.com c3523.z1304.winmx.com c3523.z1305.winmx.com c3523.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3524.z1301.winmx.com c3524.z1302.winmx.com c3524.z1303.winmx.com c3524.z1304.winmx.com c3524.z1305.winmx.com c3524.z1306.winmx.com
O1 - Hosts: 205.238.40.2 c3525.z1301.winmx.com c3525.z1302.winmx.com c3525.z1303.winmx.com c3525.z1304.winmx.com c3525.z1305.winmx.com c3525.z1306.winmx.com
O1 - Hosts: 82.43.224.20 c3526.z1301.winmx.com c3526.z1302.winmx.com c3526.z1303.winmx.com c3526.z1304.winmx.com c3526.z1305.winmx.com c3526.z1306.winmx.com
O1 - Hosts: 82.43.224.20 c3527.z1301.winmx.com c3527.z1302.winmx.com c3527.z1303.winmx.com c3527.z1304.winmx.com c3527.z1305.winmx.com c3527.z1306.winmx.com
O1 - Hosts: 82.204.21.111 c3528.z1301.winmx.com c3528.z1302.winmx.com c3528.z1303.winmx.com c3528.z1304.winmx.com c3528.z1305.winmx.com c3528.z1306.winmx.com
O1 - Hosts: 82.204.21.111 c3529.z1301.winmx.com c3529.z1302.winmx.com c3529.z1303.winmx.com c3529.z1304.winmx.com c3529.z1305.winmx.com c3529.z1306.winmx.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [VTPreset] VTPreset.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Register MediaRing Talk] C:\Program Files\MediaRing Talk\register.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [AS00_Gear511] C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe -hide
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {10DE6CF7-3E36-445B-985D-07603082B36B} (FormLoader.Loader) - http://forms.orefonl...Loader_RMLS.CAB
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - http://www.stamps.co...50/sdcregie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1145144383828
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensave.../sinstaller.cab
O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} (SDCInstaller Class) - http://www.stamps.co...file=stamps.cab
O16 - DPF: {CAFECAFE-0013-0001-0013-ABCDEFABCDEF} - http://esisathome.be...iator/jinit.exe
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec..../ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?323
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish....pfishUpload.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Ghost - Unknown owner - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Unknown owner - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Unknown owner - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)